Privacy Policy

Information We Collect

When you join Wild Chance Casino or use our services, we collect information that enables us to provide a secure and personalised experience. This includes details you share during registration, such as your full name, date of birth, residential address, email address, and telephone number. We also collect account credentials and any preferences you set.

Financial information required to process deposits and withdrawals is collected through our secure payment partners. We do not store complete credit card numbers on our systems. In addition, we gather details about your gaming activity, including bets placed, game history, bonus usage, and transaction records.

Automatically Collected Information

Our systems automatically record technical data such as your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. This information helps us maintain the security of the platform and improve its performance.

How We Use Your Information

We use the collected information to create and manage your account, verify your identity, process transactions, and deliver the games and services you request. It also allows us to customise your experience, notify you of important account updates, and provide customer support when needed.

With your consent or where permitted by law, we may use your contact details to send promotional offers, newsletters, and updates about new games or features. You can adjust these preferences at any time through your account settings or by contacting support.

We also analyse usage patterns to understand how our platform is used, detect suspicious activity, prevent fraud, and meet our legal and regulatory obligations.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share data with carefully selected service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support tools, and hosting providers. All third parties are contractually bound to protect your information and use it only for the purposes we specify.

Information may also be disclosed to regulatory authorities or law enforcement agencies when required by Australian law, to investigate suspected fraud, or to protect the rights and safety of our users and our business.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, maintain your login session, analyse site traffic, and deliver a smoother experience. Some cookies are essential for the platform to function, while others help us understand user behaviour and improve our services.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the site and limit your experience. We also use analytics tools to monitor overall usage patterns without identifying individual users where possible.

Data Security and Retention

We implement industry-standard security measures, including encryption, access controls, and regular security reviews, to protect your personal information from unauthorised access, misuse, or loss. While we strive to maintain the highest standards, no method of electronic transmission or storage is completely secure.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we take steps to securely delete or anonymise it.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where we no longer have a legitimate reason to keep it. You may also withdraw consent for certain processing activities, such as marketing communications.

To exercise these rights or raise any concerns about how we handle your information, please contact our customer support team. We will respond to your request in accordance with applicable Australian privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Continued use of our services after any changes have been posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please reach out to our support team through the website.